Customer Service Center CSC MIS

Project Name:
Customer Service Center (CSC) MIS

Client / Beneficiary:
6 Municipalities – MDLF (Municipal Development & Lending Fund)

Industry Sector:
Municipalities and Local Government

Implementation Period:
January 2019

Project Overview:
The Customer Service Center (CSC) MIS is a comprehensive e-government system designed to streamline municipal service delivery, improve efficiency, and enhance citizen satisfaction. It provides a suite of powerful tools and features to manage municipal operations digitally.

Key features include:

• Citizen and firm data management with centralized integration.
• Service management with categorization, billing integration, and submission channels.
• Drag-and-drop Form Builder for creating dynamic digital forms with versioning.
• Advanced Report Builder for generating customized reports.
• Visual Workflow Builder for automating service request processes, roles, alerts, and SLA monitoring.
• Full API engine for system integration with financial, billing, and other external systems.
• Web Portal for online service requests, tracking, and invoice display.
• Custom-built Web Services for managing citizen and firm data interchange between systems.

Services Provided:

• Business analysis and system design
• Development using Laravel MVC Framework
• Development of a dynamic citizen portal
• System integration and API development
• Technical support and user training

Technologies Used:

• HTML, CSS, JavaScript, jQuery, Ajax (Frontend using Metronic Bootstrap)
• PHP Laravel MVC Framework
• MySQL Database

Key Deliverables:

• Full-featured municipal service management system
• Online citizen portal
• Custom form, report, and workflow builders
• API and Web Services for data integration and exchange